Eatsy, a Singapore-based mobile app, has emerged as a game-changer in the food and beverage industry. Founded by Shaun Heng, Eatsy’s mission is to empower SMEs in the F&B sector to thrive in the digital era by providing a platform for time-starved diners to order-ahead, pay, and pick up their meals at their favorite local eateries and coffee shops. This case study explores Eatsy’s journey and the impact it has made in the dining industry.
In a fast-paced world where time is of the essence, diners often face the challenge of waiting in long queues at their favorite local eateries and coffee shops. This inconvenience not only disrupts their schedules but also affects the overall dining experience. Eatsy recognized this challenge and aimed to revolutionize dining out by addressing these pain points.
Eatsy introduced a mobile app that allows time-starved diners to order-ahead, pay, and efficiently pick up their orders. This innovative solution simplifies the dining process, making it convenient and efficient for both consumers and merchants.
Order. pay. pick up.
Diners can browse menus, place orders, and make payments in advance through the mobile app.
Seamless integration with payment methods allows for quick and secure transactions.
Diners can track the status of their orders in real-time, reducing uncertainty and wait times.
Eatsy collaborates with over 200 local eateries and coffee shops, offering a diverse range of dining options.
A simplified checkout process enhances efficiency for both customers and merchants.
Merchants benefit from data analytics, enabling them to optimize pricing and order management.
Eatsy's initiative aligns with Singapore's go cashless movement and the SME Go Digital Programme.
Diners can now save time and enjoy a hassle-free dining experience, increasing overall customer satisfaction.
Merchants on the Eatsy platform have reported higher rates of repeat customer visits, resulting in higher revenue.
Merchants have been able to process more orders efficiently, thanks to the simplified checkout process.
Eatsy’s alignment with Singapore’s go cashless campaign and the SME Go Digital Programme demonstrates its commitment to driving digital transformation in the F&B industry.
Eatsy has successfully tackled the challenges associated with traditional dining experiences by introducing a mobile app that empowers diners to order-ahead, pay, and pick up their orders seamlessly. This innovation has not only improved the dining experience for consumers but has also boosted the efficiency and profitability of partner merchants. Eatsy’s alignment with national initiatives highlights its role in driving the digital transformation of the F&B industry in Singapore. As a pioneer in the mobile order-ahead and payment space, Eatsy is poised to make dining out more convenient and enjoyable for everyone.
